Everyone knows that finding, let alone navigating website help areas is a huge annoyance and time consuming ordeal.
Even if you can find the answer you are looking for, you are immediately stuck with multiple browser windows open, or worse yet printing out instructions, to try and accomplish a simple task.
Many times, your quest in self-service ends with having to email, live chat, or phone support for assistance. In today’s world, online help areas shouldn’t be this difficult.
That’s where OraGuide comes in.
OraGuide is our latest project (StockTradingToGo.com, StockBrokers.com, InvestingTeacher.com, are all owned by the same parent company, Reink Media Group), created to offer website owners the ability to give their visitors instant help through a popup widget and ongoing feedback loop.
By installing the OraGuide code on their site, website owners can convert their help articles into instant access Guides. When visitors click “Help”, the OraGuide widget immediately pops open ready for action.
From here, visitors can search for topics, for example “How do I change my password?” and instantly access the answer without leaving the screen.
No more disorganized Help areas and no more endless clicks required, just search and go. OraGuide even navigates the site with you, so following instructions is a breeze.
Each Guide includes a simple “Was this helpful?” Yes or No feedback, giving website owners invaluable data on improving current help Guides.
If you are a blogger or website owner, head over to OraGuide.com and create a free account today. For everyone else, next time you are frustrated with website help, tell Customer Support to upgrade to OraGuide.
Hope everyone had a great weekend, we will see you Monday after the Market close.